【About the Product】
Q. How do you select your matcha?
A. We visit the production areas directly and only handle carefully selected tea leaves whose quality we have confirmed. We deliver only truly good products that fit into your daily life.
Q. How should I store matcha?
A. After opening, please store in an airtight container in a cool, dark place or in the refrigerator, and consume as soon as possible.
【About Shipping】
Q. How long does it take for shipping?
A. We will ship within 1 to 5 days after your order is confirmed.
Q. How much is shipping?
A. Shipping within Japan is a flat rate of 750 yen nationwide (free shipping for purchases over 10,000 yen). We do not accept specific date or time requests.
Q. Do you ship internationally?
A. Yes, we do. Shipping costs vary depending on the destination region. Please check our shipping policy for details.
Q. What happens if I cannot receive my product?
A. Please receive your product within 7 days of shipment. If the product is returned after the storage period expires, we may cancel your order and charge you for shipping costs.
【About Payment】
Q. What payment methods are available?
A. We accept credit cards, Apple Pay, Google Pay, and PayPal.
【About Returns and Cancellations】
Q. Can I return or exchange a product?
A. We do not accept returns or exchanges due to customer convenience. In the case of initial defects only, we will accept a request if you contact us within 7 days of product arrival. We will bear the shipping costs for defective product exchanges.
Q. Can I cancel an order after it has been placed?
A. As a general rule, we do not accept order cancellations due to customer convenience. Please note that products may be out of stock after your order due to inventory status.
Q. Where should I send inquiries?
A. Please feel free to contact us via email (info@japanesematchastand.com). It will help us to assist you more smoothly if you include your name, product name, purchase date, and order number.